Our Policies & FAQ
What if it’s my first class?
Great! Welcome! We’re glad you’re here. We aim to welcome everyone equally and provide a safe, supportive environment. No matter your level, our instructors are trained and ready to assist you with variations and modifications specifically for you. If you have concerns, please reach out. To ensure a smooth start to class, please arrive 10-15 minutes before class so you can get yourself situated, check-in, and sign any waivers. If you’re running behind, just call the studio or reach out to your instructor.
Once class begins, there is a 15-minute grace period before you’ll be unable to enter class for safety reasons. Remember: No one knows your body better than you; if something feels weird, let us know! We will happily provide you modifications, or you can sit out an exercise if you wish. No pressure.
And as it’s your first class, make sure to take advantage of our first-timer specials here and be sure to check out our “What to Expect in Your First Class” article .
I've never tried pole dancing. Can I come to any class? Where do I start?
So you want to try Pole Dancing? AWESOME! At Waikapu Danceworks, we believe in safety and proper progressions (among other things), so we require all our new pole students take the proper fundamental classes before moving on to more advanced classes. That means everyone starts with either an Intro Pole Class or Workshop, or our 6-Week Intro to Pole Dance Series. You can read more about this policy HERE
What do we wear?
This is one of the most asked questions we get (and the reason we sell clothing at the studio). We have made this handy-dandy cheatsheet for what to expect and what to wear in your first class. Read it HERE. When in doubt, call us…or just wear something comfortable, bring a paid of shoes just in case, and always bring water.
Where do we park?
Waikapu Danceworks has designated parking spots in the front of the studio, and it’s first come, first serve. You can also park anywhere along either side of the street before or after the studio. There is also a crosswalk and bus stop directly in front of the studio! We also recommend carpooling for parking, and because it’s always more fun to workout with a friend!
How do I sign up?
Waikapu Danceworks highly recommends signing up online, in advance. You will need to download our app and create an account and after that, it’s smooth sailing. You can see our current online schedule and register HERE. You will need to purchase a class package, membership, drop-in, series, or workshop before you are registered.
What’s the difference between a class, a series, a membership, and a pop-up?
You have SO many options at Waikapu Danceworks, and we admit it can be confusing, so here’s a breakdown:
Drop-ins and Group Classes:
If you are looking at the app, you’ll find classes marked in BLUE. These are regularly-scheduled and although they may change slightly from month-to-month, you will always find these on the schedule.
You can use Drop-ins, Class Packs, or Memberships to take classes. Please note there are some memberships that only apply to specific classes.
Pop-ups:
Pop-up classes are a chance to try something new! We offer a different one (or several) every month. Sometimes this means a completely new class concept, and sometimes this means a different day or time to gauge interest to adding a new session.
Make sure to try these and let us know your feedback! The more you love a class, the more likely it is to show up on the permanent schedule!
You can use your regular class packs, drop-ins, or WD Memberships to take these.
Series:
A series has a specific start and a specific end and if you miss a class, there are no make-ups. You will see these marked in PINK on the online schedule.
Make sure you can commit to the entire series BEFORE you sign up. Once you hit that “buy” button, there are no refunds and once the series starts, you forfeit your classes if you cancel or miss.
You will need to buy a series separately from your class packs and members get 10% off in-studio series sessions.
Workshops:
A Workshop or Guest Workshop is a one-time session that usually last longer than the typical class. These must be purchased separately. Please be advised that a Guest Instructor Workshop is non-refundable AND non-transferable, meaning you show up, or you lose that class completely (aka no account credits). These are shown in GREEN on the online schedule.
Members, take 10% off your in-studio workshops.
Do I have to be fit to try Pole or Aerial?
Absolutely not! Do you need to be clean to take a shower? We teach you at YOUR level, so we focus on safety, proper progression, strength, and confidence-building. You will learn at your level and on your timeframe. You build the stregnth by coming to class!
What kinds of classes do you offer?
A better question would be, “What classes DON’T we offer?”
We have SO MANY fun choices. Here are a few: Pole Dancing, Burlesque, Barre, Aerial Silks, Aerial Lyra, Aerial Hammock & Yoga, Lap Dancing, Chair Dancing, Adult Ballet, Flexibility and Conditioning, Social Dancing (like Salsa, Blues, Swing, etc), Twerking, Heels Choreography, Flow Yoga, Pilates, Bootcamps, Cardio Kickboxing… you get the idea.
Our schedule changes monthly and features guest instructors, teacher trainings, pop-up classes, series sessions, and more. Check it out! Let’s have some fun!
I’m pregnant. Are your classes safe for pregnancy?
Yes and no. Always remember that each pregnancy is unique, and what might be suitable for one woman may not be suitable for another. The best approach is to work closely with a qualified healthcare provider or prenatal fitness specialist who can provide tailored guidance based on the individual’s health and pregnancy condition.
That being said, exercising during pregnancy can be beneficial for both the mother and the baby. However, it’s essential to be aware of certain limitations and potential risks. Be sure to get permission from your physician and tell your instructor. Some classes are better suited than others (for example Barre and Stretch classes would be perfect, but starting something new like Aerial Silks might not be the best option).
The general rule of thumb is that you don’t start something new. If you were active before your pregnancy, you can certainly be active during your pregnancy, but again, ask your doctor!
Do you offer privates or parties?
YES! And we love private lessons, small groups, and parties! You can schedule your private session for one, two, three, … up to 16 people! Please call the studio to schedule a time and day. You can take a private in any of our offerings from Barre to Burlesque, Lyra to Lap Dancing, and everything in between!
See more HERE
Do you have classes for kids?
Yes! We love our keiki! We offer classes for ages 18 months and up, though not every week. Please see our monthly schedule for current class offerings, or schedule a private lesson or private group!
Is Waikapu Danceworks women-only?
Absolutely NOT! We have male students of all ages and fitness levels and male instructors. Everyone is welcome at Waikapu Danceworks!
What are your hours?
We are open 7 days a week, during class times. You might catch us there in between classes and lessons (usually deep cleaning), but if you want to be 100% sure to catch us, give us a call, or come 15 minutes before a scheduled class time.
What’s your cancellation policy?
You can find our full cancelation policy HERE.
Early cancellation will result in a credit back to your account for the exact class, series, or workshop purchased. Sorry, no refunds on any class, workshop, series, etc. Please note guest instructor workshops are non-refundable, regardless of when a cancellation takes place.
Please note expiration dates, no exceptions. All regularly scheduled classes have a 24-hour advanced cancellation policy, and some workshops have up to a 72-hour cancellation policy. You must cancel your class via the app or your online account 24 hours before the start of your class. Failure to cancel online within the time allocation will result in a late cancel/no show and you will forfeit your class payment/class credit. Early cancellation will result in a credit back to your account for the specific class purchased.
NO REFUNDS will be given. No exceptions.
I'm visiting Maui. What's the best offer you have for visitors?
Aloha! Welcome to Maui! We’re so excited that you want to workout while on vacation! Your best bet is to try our 3 classes for $49. It’s good for 7 days and gives you the option to take any regular class we offer. If you aren’t sure if you can commit, then I would just try our drop-in offers. Your first class is $5 off. Give us a call (or send an email) if you have questions or need help registering! Or grab your first-timer class HERE.
Can I drop into a class?
YES! You can always buy a drop-in class. Some offerings do not allow drop-ins (like our series sessions), but almost everything else allows you to drop-in and try before you commit to a package or membership. Come try a class!
Do you have restrooms?
Yes! We have a private restroom just for our students. We’ll show you where when you come!
Do you provide water?
We do sell branded water bottles, but at this time we do not supply filtered water. From experience, the tap water isn’t bad. ?
What happens is there is bad weather or a fire on the pali?
Our policy is safety first. In the event of natural disasters or inclement weather, you will be notified of studio closures by your instructors. Please reach out to the studio if you are unsure.
What are your Covid-19 Safety Protocols?
Waikapu Danceworks is cleaned after every class and sanitized every day. We take cleanliness and organization very seriously (just ask the two OCD owners). We do not require masks or vaccinations.
FULL STUDIO POLICIES:
Cancellation:
All regularly scheduled classes have a 24-hour advanced cancellation policy. You must cancel your class via the app or your online account 24 hours before the start of your class. A phone call, voicemail, text, or note on the door does NOT constitute notice of cancellation. Failure to cancel online within the 24-hour time allocation will result in a late cancel/no show and you will forfeit your class payment/class credit. NO REFUNDS will be given. No exceptions.
All Private and Semi-Private Lessons have a 48-hour advanced cancellation policy. You must cancel your lesson via the app or your online account 48 hours before the start of your lesson AND contact the instructor directly. Failure to cancel within the 48-hour time allocation will result in a loss of lesson credit/payment. NO REFUNDS will be given. No exceptions.
All Waikapu Danceworks Instructor Workshops have a 72-hour advanced cancellation policy. You must cancel your workshop via the app or online account system 72 hours prior to the start of your workshop. A phone call, voicemail, text, email, or note on the door does NOT constitute notice or cancellation. Late cancels or no shows will result in the loss of your full workshop payment. Early cancels will result in a workshop credit added to your account and usable within three months of the originally scheduled workshop, for a workshop of equal or lesser monetary value. NO REFUNDS will be given. No exceptions.
All Guest Instructor Workshops are NON-REFUNDABLE and NON-transferable. NO REFUNDS will be given. No exceptions.
All Private Parties/Private Events/Private Classes have a 72-hour advanced cancellation policy. Deposits are NON-REFUNDABLE regardless of time period. You must contact the studio directly via phone or email 72 hours prior to your scheduled event in order to cancel. Failure to cancel within 72 hours is considered a late cancellation. Late cancellations will result in the loss of your party deposit AND payments/fees. Parties can be rescheduled if done within 24 hours of the original event date and can be booked for up to 30 days of your initial scheduled date. Failure to reschedule within the 24 hours of your event or no shows will result in a loss of your full deposit AND payment. NO REFUNDS will be given. No exceptions.
Late Arrivals:
Classes include a warm-up. For your safety, please arrive on time. Arriving more than 15-minutes late without instructor permission will result in a no show and you will not be allowed to participate in class.
Payment:
All payments are due at the time of booking. You are not confirmed until payment has been received.
Refunds:
All sales are final.
Membership Policies:
All memberships require a 6-12 month initial commitment, depending on the membership you have chosen. The Elite Membership is the only 12-month commitment membership.
WD Memberships can be used for all regularly scheduled group classes and pop-ups. Shakti Memberships are only valid for ShaktiRize sessions.
After the initial commitment period, memberships may be canceled or downgraded by providing 30 days written notice via email to info@waikapudanceworks.com. During this 30-day period, you will still be charged for any remaining membership. You may upgrade at any time for no additional fee other than the difference of the membership.Early cancellation of memberships will result in a $50 non-refundable fee for each month canceled, paid in full at the time of cancellation.
A valid credit card must remain on file. A $30 processing fee will be added to any credit card payment that bounces due to expiration dates, etc. this fee will be added each week until payment is made.
The Standard and Premium WD Memberships are billed every 7 days. Classes do not rollover from week to week. Use them or lose them. The Elite WD Membership and Shakti Memberships are billed every month. These memberships allow you to use the classes over the month, rather than the week. Classes must be used within 30 days. Use them or lose them. The Elite Membership is the only one that allows unused classes to rollover into the next month.
Memberships cannot be shared or transferred. Memberships may be frozen once during each 6-month period for a minimum of 7 days and a maximum of 60 days. 30-day written notice of intended freezing must be provided before freezing can take place. Additional medical suspensions are allowed with a letter from a medical professional.
Pricing is subject to change.
Video Recording and Photography:
Video recording is allowed during class with instructor permission, as long as it is not disruptive. Students must obtain verbal consent of anyone who may be in the frame of their video or photo prior to recording and posting, as well as consent from the instructor. Please tag the studio @waikapudanceworks on social media.
Participant Age:
Age requirements are listed on most classes. Most of our classes and series are 18 years of age or older to participate. Students ages 16 and 17 will be considered on a case-by-case basis and a waiver must be signed by a parent or legal guardian. Youth and Keiki classes have specific age requirements and a parent or guardian must sign a waiver before the child can participate in class. Spectators are generally not permitted in class and require a waiver even if they are not participating in class. Contact us for more information at waikapudanceworks@gmail.com.
Drug/Alcohol Policy:
Alcohol consumption and drug use are not permitted before or during physical activities at the studio. Students under the influence of drugs or alcohol will be asked to leave class and will forfeit their class credit.
Class Minimums:
All classes must have a minimum of two students in order to proceed. If class registration falls below this minimum, the class will be canceled and you will be notified at least 12 hours prior. Some workshops and series may have other class size requirements listed specifically in the class descriptions.
Safety:
For the safety of our instructors and students, we reserve the right to dismiss any student or participant who is violating our safety or non-discrimination policies. Please refrain from coaching, instructing, or spotting fellow students. For Pole classes, you must have at least 6 classes or instructor permission to attempt inversions.
No gum chewing in class.
Proper Attire:
Some classes have specific clothing requirements in order for you to be able to participate. Leggings are required for indoor aerial classes as well as a shirt that covers your armpits and midriff. No shoes are allowed on mats. No rings, watches, bracelets, or lotions are allowed in pole classes. Please inquire about your class.
Safe Space:
Discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age or genetic information (including family medical history) is illegal and will not be tolerated. We have a zero-tolerance policy for discrimination or harassment of any kind.